Ask your questions here.
What types of products can we find in your store?
At Mom'n'Moi, we celebrate fatherhood and natural growth. Our first product, which reflects our entire philosophy, is barefoot footwear for children, but we will also have other items designed to make parents' daily lives easier and to care for the well-being of little ones.
How do I choose the right shoe size?
We provide a detailed measurement guide on our website to help parents correctly measure their little ones' feet at home. Additionally, our dedicated customer service (via Instagram or WhatsApp) is available to answer any questions.
What are the shipping options?
We have a physical store in Guimarães (S. Francisco Shopping Centre) where you can pick up your products in person, and we ship orders throughout the country and to the European Union via selected carriers. We offer fixed shipping rates and, under certain conditions, free shipping. All shipping options and delivery times are detailed in the "Shipping" section of our website.
What is the delivery time?
Delivery times vary depending on the destination:
Domestic shipping: generally between 2 and 5 business days.
Shipping to the European Union: between 3 and 8 business days, depending on the location.
Orders are always processed within a maximum of 24 hours (business days).
What is your return and exchange policy?
We want our customers to buy with confidence! If the product doesn't fit or doesn't meet your expectations, we offer a simple and hassle-free return and exchange process. For more details, please see our "Returns" section on the website.
What payment methods do they accept?
We accept credit card, debit card, PayPal, and other secure payment methods through our platform.
Do you offer any post-purchase support?
Yes! We are always available to answer questions and help with any queries regarding your order or our products. Contact us by phone, email, WhatsApp, or Instagram.
How can I stay informed about new products and promotions?
Follow us on social media and subscribe to our newsletter to receive the latest news, parenting tips, and exclusive offers.
Still have questions?
We're here to help. If you haven't found the answer to your question, please contact us directly. We'll be happy to assist you!