Shipping policy

📦 Shipping Policy

At Mom’n’Moi, we want to ensure that your order reaches you quickly and safely. Below you’ll find all the information about our delivery times, costs, and shipping conditions.

🚚 Shipping Options and Costs

Mainland Portugal – €3.90 | Estimated delivery time: [1–3 business days]
Islands (Azores and Madeira) – €5.90 | Estimated delivery time: [3–5 business days]

Spain – €7.00 | Estimated delivery time: [3–5 business days]
European Union – For shipments to other EU countries, the shipping fee depends on the zone, varying from €15 to €40

Zone 1 - €15.00: Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Czechia, Denmark, Poland, Slovakia, Slovenia

Zone 2 - €20.00: Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Ireland, Norway

Zone 3 - €40.00: Cyprus, Malta, Sweden

⏳ Processing Times

All orders are processed within 24 hours (business days) after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

✈️ Shipping Methods

We work with trusted carriers to ensure your order arrives safely. After dispatch, you will receive an email with a tracking number so you can follow your delivery.

❗ Possible Delays

Despite our efforts to ensure deliveries within the estimated timeframes, delays may occur due to external factors (such as strikes, adverse weather conditions, or high order volumes).

📦 Orders Returned to Sender

If an order is returned due to an incorrect address or absence of the recipient, additional reshipping costs will be the responsibility of the customer.

❓ Questions?

If you have any questions about your order shipment, please contact us through the available channels.

Our priority is to ensure that your order arrives quickly and safely. Thank you for trusting Mom’n’Moi.